Privacy Policy
Last updated: October 2026
Tuition with Talia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information I collect, how I use it, how I keep it secure and your rights in relation to your information.
This policy applies to information collected through the Tuition with Talia website, through enquiries and waiting-list forms, and when you communicate with me by email, WhatsApp, Facebook Messenger or Instagram.
1. Who I am
Tuition with Talia is a private language tuition business providing French and Spanish tuition.
For the purposes of data protection law, I am responsible for the personal information I collect and use.
If you have any questions about how your information is used, you can contact me at:
Email: tuitionwithtalia@hotmail.com
2. What personal information I collect
Depending on how you interact with me, I may collect some or all of the following information:
Your name
Your email address
Your telephone number, if you choose to provide it
Information you provide when making an enquiry about tuition
Information about your tuition requirements, such as your level of study, language and learning goals
Information relating to lessons and tuition arrangements
Information contained in emails or other communications between you and me
Information required for invoicing and maintaining financial records
Website information collected through cookies and analytics tools
If you are a parent or guardian enquiring about tuition for a child, I may also receive information about the child that is relevant to providing tuition, such as their age, year group, level of study or exam requirements.
I only collect information that is relevant and necessary for the purposes described in this policy.
3. How I collect your information
I may collect personal information when you:
Complete an enquiry form on my website
Join a waiting list
Contact me by email
Contact me through WhatsApp, Facebook Messenger or Instagram
Arrange or receive tuition from me
Receive an invoice from me
Visit my website and consent to optional cookies or analytics
The waiting-list form on my website collects your name and email address so that I can contact you if a suitable tuition place becomes available.
4. How I use your information
I may use your personal information to:
Respond to enquiries
Contact you about tuition
Manage waiting lists
Arrange and provide lessons
Communicate with you about lessons, including changes or cancellations
Send lesson information and resources where appropriate
Issue and manage invoices
Maintain appropriate financial and business records
Keep a record of communications relating to your tuition
Respond to requests relating to your personal information
Maintain and improve my website and services
Understand how visitors use my website through Google Analytics, where you have consented to analytics cookies
I do not use your information to send newsletters or general marketing emails that you have not requested.
5. Lawful basis for using your information
Data protection law requires me to have a lawful basis for processing personal information.
Depending on the circumstances, I may process your information because:
It is necessary to respond to your enquiry or take steps at your request before entering into an agreement for tuition.
It is necessary to provide tuition and manage an existing tuition arrangement.
I have a legitimate interest in communicating with clients, managing my business and keeping appropriate business records.
I have a legal obligation to keep certain financial and business records.
You have given consent, where consent is required, such as for certain optional website cookies and analytics.
I will only use your personal information for purposes that are compatible with how and why it was originally collected.
6. Who I share your information with
I do not sell or rent your personal information.
I may need to share or allow access to your information with trusted third-party service providers that help me operate my business, including:
Squarespace, which hosts my website and processes information submitted through my website forms.
Microsoft Teams, which I use to provide online lessons.
QuickBooks, which I use to create and manage invoices and maintain financial records.
Microsoft/Outlook, which I use to communicate with clients by email.
Google Analytics, which I may use to understand how visitors use my website, where you have consented to analytics cookies.
WhatsApp, Facebook and Instagram, where you choose to communicate with me using these services.
These organisations may process personal information on my behalf or as independent providers of their own services. Their own privacy policies will also apply to their processing of your information.
I may also disclose information where I am legally required to do so.
7. Payments
I use QuickBooks to issue invoices. I do not take payments through QuickBooks.
Tuition payments are made to me by BACS bank transfer. I do not collect or store your online banking login details, passwords or card details.
I may retain information relating to payments and invoices where this is necessary for business and legal record-keeping purposes.
8. How I keep your information secure
I take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.
I use appropriate security measures for the devices, accounts and services through which personal information is accessed.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. How long I keep your information
I keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, taking into account my legal and business obligations.
For example:
Enquiry and waiting-list information may be retained while it is relevant to responding to your enquiry or managing the waiting list.
Client information may be retained for as long as necessary to manage an ongoing tuition relationship and for a reasonable period afterwards.
Invoices and financial records may need to be retained for longer to meet legal and accounting requirements.
Emails and other communications may be retained where they are relevant to an ongoing or previous tuition relationship or where I have a legitimate business reason to retain them.
I regularly review the information I hold and will delete or securely dispose of information when it is no longer necessary, unless I have a legal or legitimate reason to retain it.
You can contact me if you would like to ask about the information I hold about you or request that information be deleted. In some circumstances, I may need to retain certain information despite a deletion request because of legal or other legitimate requirements.
10. Children's information
I provide tuition to school-age students and may therefore process personal information relating to children and young people.
I only collect information that is necessary for providing and managing tuition. Where appropriate, I communicate with a parent or guardian about a child's tuition.
I take particular care when handling children's personal information and do not use children's information for marketing purposes.
11. Cookies and Google Analytics
My website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly. Other cookies, such as analytics cookies, may be used to understand how visitors use the website and to help me improve it.
I plan to use Google Analytics to collect information about website usage, such as which pages visitors view and how visitors interact with the website.
Where consent is required, I will ask for your permission before using non-essential cookies and analytics technologies.
You can manage your cookie preferences through the cookie settings provided on the website.
12. Social media and third-party services
My website and business may link to or use third-party services, including social media platforms such as Facebook and Instagram.
If you contact me through a social media platform, your communication will also be subject to that platform's own privacy policy and terms.
I do not control how these third-party platforms process information that you provide directly to them.
13. Your rights
Under data protection law, you may have a number of rights in relation to your personal information.
Depending on the circumstances, these include the right to:
Ask what personal information I hold about you
Request a copy of your personal information
Ask me to correct inaccurate or incomplete information
Ask me to delete your personal information in certain circumstances
Ask me to restrict how I use your information in certain circumstances
Object to certain uses of your information
Withdraw consent where I am relying on consent to process your information
Request that certain information is transferred to another organisation, where applicable
If you would like to exercise one of these rights, please contact me at:
I may need to ask you for information to confirm your identity before responding to a request.
14. Complaints
If you have concerns about how I have used your personal information, please contact me first at:
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent authority responsible for upholding information rights.
You can find information about making a complaint on the ICO's website.
15. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my business, the services I use or data protection requirements.
The most recent version will always be available on the Tuition with Talia website.
Last updated: October 2026